Which environment is considered a 'non-user' setting for evaluations?

The identification of product manuals and websites as a 'non-user' setting for evaluations is based on the fact that these environments do not typically involve direct interaction with the end-users of a product or service in real-time usage contexts. Instead, they serve as passive resources that provide information or support to users after the product has been designed, not during the evaluation or testing phases.

In contrast, user feedback sessions, peer review processes, and customer support assessments actively engage with users or team members to gather insights, observations, and experiences related to the product. Therefore, these interactive and evaluative processes are oriented towards understanding user needs, preferences, and collective input, placing them in the category of user-involved settings.

Since product manuals and websites don’t facilitate real-time user interaction or direct feedback, they are rightly classified as non-user settings for evaluations. This distinction is crucial for understanding where user-centric design evaluations fit within the broader scope of interactive design processes.